Mercure Hotel Koblenz - Koblenz (Rhineland-Palatinate)

If I will return to Koblenz or surroundings I would like to stay in Hotel Mercure. It pleased very much to me, the location for the Altstadt visit is in walking distance.

The breakfast is marvellous and absolutely fantastic with plenty of dishes. The property's location is incredible, really close to tourist sites as well as the banks of the river.

The breakfast was bountiful with espresso coffees and non vegan, and the team was RESPONSIVE and kept the space exceptionally clean. Had picturesque location in the more casual bar area, next to Schloss Stolzenfels. Besides, we were just off the bar / restaurant, the pedestrian zone and the tourist attractions and shopping.

The hotel front desk staff (Tai and Correna) were very helpful in changing our room and giving directions to old town. Correna also helped when we were extremely dissatisfied with our Saturday night dinner in the hotel restaurant.

If your going to open a restaurant; have enough staff to prepare and serve the food. We waited one hour for a bowel of soup and longer for the main course. There was no management at the restaurant to request assistance in the matter. The place was sixty to seventy percent empty, and our server apologized; saying they were busy. Unacceptable.

Excellent location, cleanlines, staff excellent in most Euro languages and knowledgeable. Easy access to Boat Trips, Trains, the Moselle Valley and the Hunsruck. We will return.

The receptionist who checked us in was really helpful. Gave us lots of information and map of Koblenz. The dinner in the evening was good, food was tasty and well cooked. Breakfast was really excellent, great choices - fruit, cold meats, cheese, hot food, good selection of breads and excellent service from waitress with coffee etc.

Great location! An easy walk to all the sites in Koblenz.

Charging for WIFI, breakfast, parking.

Breakfast was the best I've had in any hotel in Europe.

Small amount of noise disruption, from building work.

The staff very kindly organised a taxi for us to be taken down the Rhine to meet the boats for the Rhine in Flames and a return taxi at 1 am to bring us back. The taxi driver they booked was very helpful and ensured we got back safely. This service above all made our stay very enjoyable and can not thank your staff and the taxi driver enough. An excellent example of Customer Care and Service.

Can't recommend highly enough for a walk in evening

Spacious room, comfy bed, with a large fridge and mini bar, with the location being just a 20-minute walk from the Old Town.

Nothing negative to say.

Very good quality breakfast.

The location of the hotel is poor, the majority of the rooms directly over look a very busy road. You have to cross this road to reach the town centre or any bar/cafe, (exept one restaurant at the rear of the hotel, the only way to reach this is via a very poorly lit underground car park). The pillows and bed linen are also of a poor standard and uncomfortable. The staff tried to be helpful, but directed us to a very long route to get to the town centre, and lacked any knowledge of lcoal tourist attractions or information.

The location next to the Rhine river was excellent. Mercure Hotel Koblenz was only a 5-8 min walk down the riverfront from the KD river line cruise stop. Beautiful walk to Hotel but access was not easy on foot with luggage. Backpack would be much easier as the walk to the hotel was up quite a few stairs. Hotel was overall nice appearance and kept clean.

Entrance to the hotel from the waterfront walk was not easily found. The desk staff upon arrival was some of the most unfriendly, and not welcoming I have ever experienced in my 30+ years of travel and international travel. This was not just one employee. Both of the evening employees were uninterested in helping us find a restaurant. No recommendation of the in house restaurant. Just a point to the general direction of the bar area. Our room seemed clean and well kept but when we found used tissues on the floor beside the bed, unclean toilet, used teabags and napkins in the ice bucket I started to become leary of the cleanliness. I brought the ice bucket to front desk the attendant "Dennis" who also checked us in just looked down in to the bucket and replied oh. Later front desk attendent was also cold and uninterested in assisting us with taxi info for the morning. HOWEVER the morning staff were lovely younger women, kind and very pleasant. Night staff needs to go to customer service camp immediately! They are chasing away more guests than the company knows. I will revisit a Mercure but never this location again.

The standard double room was spacious, and the air conditioning was a huge plus. The dry and steam saunas, along with the sun room, were perfect for relaxation. The location is super convenient, just a short walk to the german corner and cable car.

totally recommend

A bit noisy with the window opened, but then again AC is just fine, no need to open the window. Overcrowded breakfast restaurant when the hotel is full.

Personnel hospitality; quiet rooms, even though the hotel was fully booked; view to the river

Fitness room (only 2 machines in a small and close room)